what to do if screen broken and samsung care limit reached

Yous can get your Galaxy Z Fold 3 and the Z Flip 3 covered under Care Plus. But what does that really mean?

Lexy Savvides/CNET

Later on its third Unpacked event of 2021, Samsung unveiled its latest foldable phones -- the Galaxy Z Fold three ($i,800) and the Galaxy Z Flip three ($1,000). Both phones are cheaper than the Galaxy Z Fold 2 5G from 2020, which sported a $2,000 price tag.

Fifty-fifty though the foldables technically have a cost drop and promotions galore, $1,000 or more than is nevertheless a hefty chunk of change to invest in this relatively new style of phone. And Samsung's past foldables were viewed by many as too fragile for normal daily use. The South Korean giant made design tweaks to make them more than durable, only you'd be forgiven if you lot're still unsure virtually how sturdy they actually are.

Those of you who preordered straight from Samsung got a bonus that could make you more comfortable with the new type of device -- a free year of Samsung Care Plus, the company'south extended warranty, its version of AppleCare. After that year, yous'll be charged each month until you abolish -- or for ii years, whichever comes first.

Simply what is Samsung Intendance Plus and should you get it? Volition it really make you worry less about the bendable screens in the Z Fold 3 and Z Flip three?

Reading a plan's Terms of Service isn't anyone's idea of a fun fourth dimension, and then we did the hard piece of work for you. We read through Samsung's Intendance Plus FAQ and the plan's Terms of Service, as well every bit sent questions -- many, many questions -- to Samsung to help you navigate the ins and outs of Samsung Care Plus. Hither's what we found out.

What is Samsung Care Plus?

In addition to the new foldables, Care Plus applies to other Samsung smartphones, PCs, notebooks and tablets, as well as home appliances, TVs and monitors.

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Care Plus is an actress coverage package for Samsung smartphones, PCs, laptops, tablets, home appliances, TVs and monitors that goes beyond the manufacturer's warranty. Care Plus was originally called Samsung Premium Care, but was rebranded as Intendance Plus in 2020. The plan aims to provide quick and easy repairs and replacements of Samsung devices.

Information technology's similar to AppleCare, which iPhone, iPad and other device users can buy with their new gadgets. The aim of both is to requite yous extra insurance confronting breakage or malfunction. But devices today are so sturdy, it sometimes doesn't make sense to pay for actress coverage. Foldables are one area where repairs tin be complicated and pricey.

How much will Care Plus toll?

Care Plus costs $4, $9, $11 or $13 per month in the US, depending on your device. (It's available in other countries, including the UK and Australia, but the terms will be different for each territory.) The subscription will renew monthly for 3 years unless you cancel, or Samsung cancels, in the event of nonpayment, for example.

For foldable owners, the monthly nib will prepare you dorsum $13. Those of you who have the free twelvemonth from the preorder promotion will start paying when the commencement year is over, and yous'll be billed monthly until y'all cancel or when you hit yr No. three of device buying, whichever happens first.

The foldable screen is the hot new novelty in smartphones, then you definitely want to make sure you're covered if something goes wrong.

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What does Care Plus cover?

Starting from your enrollment date, Care Plus covers ability-surge protection and breakdowns acquired past accidental damage, too as shipments to the manufacturer for replacement or repair and tech support through Asurion. Care Plus is inclusive of the manufacturer'south warranty, and except for the previously listed items, all other plan coverage becomes effective immediately following the manufacturer's warranty expiration, according to the Care Plus Service Contract Coverage document.

Care Plus can embrace replacements and repairs for breakdowns and failures due to normal wear and tear problems, likewise equally accidents such equally dropping your phone, spillages and cracks. Accidental damage repairs and replacements take a cap of three times per yr, according to Intendance Plus' FAQ. Mechanical breakdowns -- like battery failure -- accept no repair limits and come with no service fees.

Batteries are covered for complimentary under Samsung's mechanical failures policy. Other breakdowns that are a consequence of faulty materials or pattern on the role of Samsung are too covered for free.

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But more likely types of harm -- caused by accidents like dropping the device -- face a $249 fee for each incident. That includes adventitious damage from liquids. If you spill your coffee on your Z Fold three, it's covered, as is impairment from h2o and any other liquid -- for that $249 fee.

If you crack your screen or damage it in some other mode, it will price you $249 to repair, and y'all can replace it three times a year (for $249 each fourth dimension). The fee is a discount from what you'll pay to replace the inner screens if you don't have coverage, but for the Flip, at to the lowest degree, it may not make sense unless yous're particularly accident-prone. Yous'll be charged the $249 regardless of which screen is damaged, only if somehow yous damage both screens in the same accident, you'll only pay the $249 in one case.

If your initial year-long warranty has expired and you lot don't have Samsung Care Plus, the inner Z Fold iii display repair will set you back $479, if arranged through Samsung, while the outer volition cost $149. The Z Flip iii inner screen will toll you $349, while the cover display volition price $99 to replace. With Care Plus, the repair cost remains the aforementioned regardless of screen -- inner, outer or Z Flip cover screen. For the outer screens, it's actually cheaper not to tap into Care Plus.

Samsung's Care Plus landing page too says croaky screen repairs are merely $29. That's true, but it doesn't utilise to foldable phones. The Intendance Plus' service contract coverage document breaks downwardly Samsung devices into four tiers and organizes the service fees based on those tiers. Foldable phones are tier four with the $249 service fee. Tiers 1 through 3 include other Samsung devices like the A Series, the S serial and the Note devices.

Not a foldable user? No worries, older Samsung smartphone models are covered if yous buy Intendance Plus.

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If Samsung approves your claim, information technology'll send a replacement device. Once you receive it, yous'll demand to return the faulty device inside ten days. If you miss the deadline, you'll be charged an unrecovered equipment fee, according to the FAQ. Samsung does supply shipment packaging.

Intendance Plus doesn't cover problems your device might run into in terms of "corruption, fail, pre-existing conditions, rust, corrosion, theft or burglary, mysterious disappearance, damage from exposure to conditions weather, power fluctuations and any loss covered under a manufacturer'due south warranty," according to the FAQ.

Where can I become my device fixed?

If you run into bug with your device, you can find help with repairs and replacements through uBreakiFix, which are Samsung-authorized service centers. Just visit the uBreakiFix website and enter your Null code. The company offers bear-in and curbside service, house calls and mail-in repairs.

Intendance Plus is administered by Asurion, a private company that provides insurance for smartphones, tablets, consumer electronics and more. Asurion makes the decision regarding whether your phone will demand repair or replacing. After Asurion assesses your claim, it'll let you lot know if you lot need to postal service your device in or schedule an date with uBreakiFix. (Again, these will be handled by different companies in dissimilar countries.)

How practice I enroll in Care Plus?

If you preordered the new Z Fold 3 or the Z Flip 3, you can get up to a twelvemonth of Care Plus for free, simply you can add Care Plus anytime during the offset year that you've purchased your device. If your current device is covered under Care Plus, merely yous buy a new device, the coverage plan doesn't transfer, according to the Intendance Plus FAQ. You pay every month, though, and can abolish at whatever time (though it's not quite every bit unproblematic every bit it sounds).

If you've had your device for 60 days or less, you can enroll in Care Plus with the Samsung Members app. To enroll, launch the app, tap the content bill of fare and tap Cheque Eligibility. If your device qualifies, you lot'll just follow the on-screen prompts.

You lot can also enroll on Samsung.com, or visit the Samsung Care Plus site and enter your device'south IMEI number to learn more nigh eligibility and plan pricing.

Can I cancel Care Plus?

Yes. To cancel the service, yous can call 1-866-371-9051, which operates 24/seven. Samsung as well offers the pick to make a cancelation request by mail or through your Samsung account on the company's website. On Samsung.com, click My Account > My Subscriptions. From in that location, you should encounter your active coverage plan and the option to abolish it. You tin too email departmentc@asurion.com, according to Intendance Plus' service coverage contract. If you cancel Care Plus within thirty days of ownership it, y'all'll get a full refund, including sales revenue enhancement.

What'due south covered in the included warranty, if I don't get Care Plus for my new foldables?

Samsung devices come with a twelvemonth's warranty that covers mechanical breakdowns, which ways you lot won't pay anything if the battery or screen breaks in the first 12 months you lot ain information technology.

Under the manufacturer's warranty, original parts and battery, too as labor, are covered for one yr. Original accessories that came with your device are covered for six months. Mechanical breakdowns are covered under the warranty, but once it expires, you're responsible for the costs. Accidental and liquid impairment, as well equally normal habiliment and tear aren't covered under the manufacturer's warranty, and costs vary by repair.

If you lot're not covered nether Intendance Plus and your phone malfunctions somehow, you can still have information technology to uBreakiFix. If your device has a problem covered by the manufacturer'due south warranty, you won't exist charged.

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Source: https://www.cnet.com/tech/mobile/samsung-care-plus-what-it-covers-and-should-you-get-it/

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